Travel Policy - Sankofa Luxury Travel

Sankofa Luxury Travel General Policy

We are committed to providing you with an exceptional travel experience. To ensure a smooth and enjoyable journey, please review our general policies below:

Booking and Payment

Reservation Process: A deposit is required to secure your reservation. The remaining balance must be paid no later than 30 days before your departure date. We accept payments via bank transfer, credit card, and PayPal. All payments should be made in USD unless otherwise specified. Cancellation Policy: Cancellations made more than 30 days before the departure date will receive a full refund minus a service fee. Cancellations made 15-30 days before the departure date will receive a 50% refund. Cancellations made less than 15 days before the departure date are non-refundable. Changes to Booking: Any changes to your booking must be requested in writing. Changes are subject to availability and may incur additional charges.

Travel Documentation

Passports and Visas: Clients are responsible for ensuring they have valid passports and any required visas. Please check the entry requirements for Ghana well in advance of your trip. Health Requirements: Clients must have a valid yellow fever vaccination certificate and comply with any other health requirements or recommendations for travel to Ghana.

Travel Insurance

Requirement: Comprehensive travel insurance is required for all clients. The insurance should cover medical expenses, trip cancellations, lost luggage, and other potential risks. Proof of Insurance: Clients must provide proof of travel insurance before the departure date.

Health and Safety

Medical Conditions: Clients must inform us of any medical conditions, dietary restrictions, or special needs at the time of booking. Safety Precautions: Clients must follow safety instructions provided by our guides and staff during the tour. This includes adhering to local laws and customs. Liability: Sankofa Luxury Travel is not liable for any injury, loss, or damage incurred during the trip, except where such instances are due to our negligence.

Services and Inclusions

Included Services: Our packages typically include accommodation, meals as specified, guided tours, entrance fees, and transportation within Ghana. Specific inclusions will be detailed in your itinerary. Excluded Services: International and domestic flights, travel insurance, personal expenses, and optional activities are not included unless stated otherwise. Changes to Itinerary: While we strive to adhere to the planned itinerary, changes may be necessary due to unforeseen circumstances. We reserve the right to modify the itinerary as needed.

Conduct and Behavior

Respect for Culture: Clients are expected to respect local customs, traditions, and cultural norms. Disruptive or disrespectful behavior may result in removal from the tour without a refund. Environmental Responsibility: We promote sustainable tourism practices. Clients are encouraged to minimize their environmental impact and follow our guidelines for responsible travel.

Complaints and Feedback

On-Tour Issues: Any issues or complaints during the tour should be reported immediately to our guides or local representatives so they can be addressed promptly. Post-Tour Feedback: We value your feedback. After your trip, you will receive a survey to share your experiences and suggestions for improvement.

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